Travellers now have more of a say in how they travel for business than ever before and an increasing number of travel managers are levelling the needs of their employees with the needs of the organisation as a whole, as a way of boosting employee satisfaction and engagement.
Although increasing the comfort, convenience and simplicity of business travel as way of thanking your travellers for their time ‘on the road’ might seem like a nice idea in theory, realising and implementing these changes in a way that doesn’t undermine efforts to reduce travel spend or compromise your organisation’s duty of care is a much greater challenge.
So how do you go about improving your travellers experience?
Make it easier to book travel
There are still many business travellers hopping from travel website to travel website, booking flights then rail and then their hotel stay.
This wasted time can lead to travellers feeling frustrated at the mere thought of having to book even the simplest of trips and so as a travel or procurement manager it’s worth looking into single solution booking options.
If you’re currently using a travel management company (TMC) and are finding that travellers aren’t content with the process of booking their business travel then have an honest discussion with both your TMC and your travellers. For example, travellers may be avoiding using your TMC’s booking system because they don’t feel confident that they know how to use it properly - something that is easily fixed with a little extra training. They may also prefer an offline solution simply sending their requests to a dedicated travel consultant who can do all the work for them.
Introduce a dynamic travel policy
Strict and limited travel options are a very common source of frustration for travellers and can often lead to travellers going rogue and booking out of policy - something that then becomes a source of frustration for travel managers.
However, introducing a dynamic travel policy enables organisations to increase the amount of choice that travellers have when booking, whilst also remaining in control of their travel spend. Unlike a traditional business travel policy that is a static set of business travel guidelines, a dynamic business travel policy’s controls will adapt depending on the options available at the time of booking.
Implement gamification into your organisation
Some organisations operate a points system, with travellers who book 3 weeks in advance receiving 50 points, 1 week in advance earning 10 points and so on. The more points that they have the more they can use to buy rewards such as trips or cinema tickets at the end of the financial year.
There are many ways in which the gaming system can be implemented and used, for example booking with preferred suppliers; not checking in unnecessary bags; picking the best value hotels; completing expense reports earl and using off airport parking.